Return and Refund Policy

At CraftedBam, we are committed to providing you with high-quality handmade products. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.

Eligibility for Returns

•Time Frame: You have 30 calendar days from the date of delivery to request a return for your item.

•Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Certain types of goods are exempt from being returned, including:

•Custom-made items

•Items that have been personalized or altered

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] to notify us of your intent to return the item. Please include your order number and reason for the return.

2. Shipping Instructions: Once your return request is approved, we will provide you with instructions on how to return your item. You will be responsible for paying the shipping costs for returning your item.

Refunds

•Processing Time: After receiving your return and inspecting it, we will send you an email to notify you of the approval or rejection of your refund.

•Refund Amount: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

If you need to exchange an item for the same item, please contact us at [email protected]. We will guide you through the exchange process.

Contact Information

For any questions regarding our return and refund policy, please feel free to reach out to our customer service team:

•Email: [email protected]

•Phone: +84 (854) 051 165

•Office Address: 700 Westport Parkway, Fort Worth, TX 76177-4513, USA

•Factory Address: Thon An. Xa, Quoc Tuan, Nam Sach, Hai Duong-03567, Vietnam

Thank you for choosing CraftedBam. We appreciate your business and are dedicated to ensuring your satisfaction!

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