Terms & Conditions

Welcome to CraftedBam. By using our website and purchasing our products, you agree to the following Terms & Conditions. Please take a moment to read these terms carefully. If you do not agree to these terms, please refrain from using our services.

1. General Information

All products available on our website are handcrafted from natural materials such as bamboo, wood, and rattan. Due to the handmade nature of our items, there may be slight variations in color, size, or texture. These variations are part of the natural beauty of our products and should not be considered defects.

2. Orders and Payments

  • Order Acceptance: Once you place an order, you will receive an email confirmation from us. This email is an acknowledgment that we have received your order, not an acceptance of it. We reserve the right to cancel any order if there are issues related to availability or errors in product description or pricing.
  • Payments: We accept payments via PayPal. All payments must be made in full before we ship your order.

3. Custom Orders

We offer the option to create custom-made products tailored to your specific needs, including baskets, shelving units, and decorative items.

  • Customization Process: Once you submit your custom request via our website or email, we will provide you with a quote and a timeline for completion. Custom designs will only proceed after confirmation of the design and payment of a deposit.
  • Deposit: A non-refundable deposit of [percentage] of the total cost is required for all custom orders. This covers the materials and labor involved in starting your unique item.
  • Approval: We will provide a final design draft for approval before production begins. Changes after approval may incur additional fees.
  • No Returns on Custom Orders: As these items are made to your specifications, custom-made products are non-refundable and non-returnable, except in the case of defects or damage during shipping.

4. Shipping and Delivery

  • Shipping: We ship domestically and internationally. Shipping costs and delivery times vary based on your location and the size of the order. Please review the shipping options at checkout for accurate delivery information.
  • Custom Orders: Custom products may take additional time for production. We will provide an estimated delivery date when the custom design is confirmed.
  • Damaged Goods: If your product arrives damaged, please contact us within 7 days of receipt, and we will work to resolve the issue by providing a replacement or repair where applicable.

5. Returns and Exchanges

  • Standard Products: If you are not satisfied with your purchase of a standard, non-custom product, you may return it within 14 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging. The customer is responsible for return shipping costs.
  • Exclusions: Custom-made products are non-refundable and cannot be exchanged, except in cases of defects or damage during shipping.

6. Product Care

Our bamboo, wood, and rattan products are crafted with care and require minimal maintenance. To preserve the beauty and longevity of your items:

  • Avoid prolonged exposure to direct sunlight or moisture.
  • Clean with a soft, damp cloth; avoid harsh chemicals or abrasives.
  • Store in a dry environment to prevent mold or mildew.

7. Privacy Policy

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your information.

8. Intellectual Property

All content on this website, including product designs, images, and text, is the property of CraftedBam. You may not reproduce, distribute, or use any content without written permission from us.